Privacy Policy for Quest For Exams

Last Updated: 11 August, 2025

1. Introduction

Welcome to Quest for Exams. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website questforexams.co.uk (the "Website"). By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we collect the following personal information:

• Parents/Guardians: Name, email address.

• Children: Name (or nickname), email address.

• Tutor: Name, email address, phone number, proof of employment, A Disclosure and Barring Service (DBS) certificate or equivalent, and educational qualifications. 

Additionally, a user ID is required for account creation on the child portal on the tutor portal domain. This user ID will be an email address. Tutors must collect this information from the student or their parent/guardian and use it to send an invitation to join the platform. This email address is essential for verification, login and account management purposes. It will be used for limited communication, such as password resets or account-related updates, but not for marketing or promotional messages.

2.2 Usage Data

We automatically collect information about your use of the Website, including:

• IP address

• Browser type and version

• Pages viewed

• Date and time of access

• Referring website

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us understand user behaviour and preferences. You can manage your cookie preferences through your browser settings.

2.4 Chat Communications

When you use our chat feature, we collect and store the content of your communications. This includes text, links, and any other data exchanged. The purpose of collecting this data is to ensure the safety and security of our platform, monitor for compliance with our Terms and Conditions, and for safeguarding purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Improve Our Services: Manage accounts, track progress, and improve our offerings.

• To Communicate with You: Send updates, newsletters, and information about our products and services. You may opt out of marketing communications at any time.

• To Process Transactions: Handle purchases and billing information.

• To Ensure Security: Monitor and safeguard the Website from fraud or misuse.

• To Comply with Legal Obligations: Fulfil legal requirements and protect our rights.

• Monitor Chat for Safeguarding: We monitor and store chat content to maintain a safe environment for all users, especially minors. We may review these communications for inappropriate content and will report any suspected illegal activity to the appropriate authorities.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Website and providing services, under strict confidentiality agreements.

• Legal Requirements: When required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement robust security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. International Data Transfers

Our operations are based in Pakistan, and your personal data may be transferred to and stored in Pakistan or other countries. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

7. Your Data Rights

You have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your data, subject to certain legal exceptions.

• Restriction: Request restrictions on the processing of your data under certain circumstances.

• Objection: Object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us using the details provided below.

8. Children’s Privacy

Our services are intended for use by parents and guardians. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Guardians are required to create a profile for their child, including assigning a nickname and a user ID for accessing the portal. All communication will be conducted with the parent or guardian via their email address. The child will only access the portal to view and attempt papers and to see their progress.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@questforexams.co.uk